Revision IT — Shipping Policy

Last updated: 12/09/2026

We ship from Huntingdale, Western Australia. This policy explains how and when we dispatch your order, what it costs, and what to do if something goes wrong in transit.

1. Free shipping Australia-wide

Shipping is free on every order, to every address in Australia. There is no minimum spend and no surcharge for regional or remote destinations. The price you see on the product page is the price you pay at checkout.

We ship to all Australian states and territories. We do not currently ship internationally.

We do not deliver laptops or other high-value items to PO boxes or parcel lockers, as those items require a signature on delivery.

2. Processing and dispatch

Orders are processed Monday to Friday, excluding public holidays, in Australian Western Standard Time (AWST).

We aim to dispatch your order within 1–2 business days of receiving it. Refurbished units are re-tested and cleaned before they go out, which is what that window is for. Orders placed on a weekend or public holiday are processed on the next business day.

You will receive a dispatch confirmation email with tracking details once your order leaves us.

3. Delivery timeframes

Estimated transit times after dispatch:

• Perth metro: 1–3 business days
• Regional WA: 2–6 business days
• Other capital cities: 3–7 business days
• Regional and remote areas: 5–12 business days

These are estimates based on our carriers' published delivery standards. They are not guarantees. Once a parcel is handed to a carrier, transit time is outside our direct control and can be affected by weather, carrier volumes, and public holidays. Delay in transit alone is not a fault in the goods.

4. Carriers and tracking

We dispatch via Australia Post or a courier service, chosen according to the size, value and destination of your order. Every order is sent with tracking. Laptops, docking stations and other high-value items are sent signature on delivery.

If you authorise a carrier to leave a parcel unattended — through the carrier's own delivery instructions, a safe-drop authority, or a redirection you arrange after dispatch — you accept the risk of loss or damage from that point.

5. Local pickup

Local pickup is available from Huntingdale WA 6110 by appointment, at no charge.

Select local pickup at checkout and wait for our confirmation email before coming — please do not arrive unannounced, as we are not a walk-in retail shopfront. Bring your order number and photo ID.

Pickup is a good option for higher-value items, as it lets you inspect the unit before you take it away.

6. Incorrect addresses

Please check your delivery address carefully at checkout. We dispatch to the address you provide.

Where a parcel is returned to us because the address was wrong or incomplete, or because it went unclaimed at a collection point, we can re-send it once you pay the re-delivery freight. Our free shipping covers the first delivery attempt to a correct address.

If you spot a mistake, email revisionit1@gmail.com immediately. We will correct it if the order has not yet been dispatched.

7. Damaged or lost in transit

Please inspect your order on arrival. If it arrives damaged, contact us within 5 business days of delivery with photographs of the outer packaging, the internal packaging and the unit itself. Keep all packaging until the matter is resolved — carriers require it to process a claim.

If tracking shows no movement for an extended period, or shows delivery to an address that is not yours, contact us and we will open an enquiry with the carrier. We will not leave you out of pocket for a parcel lost in our carrier's custody.

Nothing in this section limits your rights under the Australian Consumer Law, including your right to a remedy where goods are not of acceptable quality on arrival. Contacting us outside the 5-day window does not by itself remove those rights.

8. Returns

This policy covers delivery to you. For returns, our 3-month warranty, and who pays return freight, see our Returns & Warranty Policy.

9. Contact

Revision IT · ABN 97 500 732 503 · 45 Huntingdale Road, Huntingdale WA 6110 · revisionit1@gmail.com · 0490 476 587